Shipping & Deliverey FAQ’s

Illustrated doodle - Sugar and Vice

What is your shipping & delivering policy?

Once payment is received, it takes between 3 to 5 working days to dispatch your order. Thereafter you add on the shipping time, depending on which option you choose:

Within South Africa:

Shipping options available at the checkout:

1.) Post Office to Post Office, which starts at R46.40 (depending on weight): 3 – 5 working days (tracking number is provided and can be tracked by visiting www.postoffice.co.za).

2.) Overnight (only on week days) or Economic (2 – 3 days), Courier with the Courier Guy depending on the weight of your items. Please note that these shipping costs are for major cities only, if you live in an outer-lining area there could be a location surcharge and we will invoice this separately.

* Your product will only be shipped once the surcharge has been paid. Location charges include Farm/Plot, Government Building, Mine, Power Station, Trust Area, Township, Game Reserve/Resort, Embassy/Consulate and Chain Store.

URGENT orders – Please send us an email at awe@sugarandvice.co.za and we will do our best to ship your order the following day with overnight courier.

International Orders:

We send small orders with the South African Post Office and have calculated the costs which you will see upon checkout. Orders take 5 to 15 working days to ship. If the shipping cost is too expensive, please contact me and we will see if there is any way that I can bring it down.

OTHER IMPORTANT STUFF

Large Orders:

If large quantities are ordered, this must also be taken into consideration, so please allow for extra delivery time.

Post Office T+Cs:

There are occasions where factors outside of our control can delay the delivery of an order, so we ask for your patience if this happens on the odd occurrence. Once your order is on its way, we will be in touch again to let you know.

Should you need us to resend any parcels which are returned to us due to an incorrect or incomplete address listed on the order form, and/or parcels which have not been collected from the post office after 1 month and is therefore returned to us, you will incur an additional charge of approximately R46.40 for the delivery.

If you have not received your collection slip within 10 working days of receiving the confirmation email from us stating that your order has been shipped, please follow up with us or directly with the Post Office’s customer care line using your tracking number to see if it has been delivered.

Damaged Items:

Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on awe@sugarandvice.co.za. Please consult our ‘Returns and Refund Policy’ under FAQ if your order is damaged.

Undelivered Package:

Should a package not be delivered through no fault of ours (for example: no one on the premises to take delivery, you are unable to answer calls or an invalid or incomplete delivery address is provided) we will attempt a second delivery after which, if the package is not delivered, you will be liable for all additional costs associated with the delivery of the package. Should you request a refund as a result of these failed attempts, you will be refunded the price of the products less the additional delivery costs.

Out of Stock Items:

If a product is out of stock or cannot be supplied for some reason, Sugar & Vice reserves the right to cancel the order and refund the payme

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