What is your shipping & delivering policy?
Once payment is received, it takes between 1 to 2 working days to dispatch your order. Thereafter you add on the shipping time, depending on which option you choose:
Within South Africa:
Shipping options available at the checkout:
1.) Overnight (only on week days) or Economic (2 – 3 days), Courier with “Courier It” depending on the weight of your items. Please note that these shipping costs are for major cities only, if you live in an outer-lining area there could be a location surcharge and we will invoice this separately.
* Your product will only be shipped once the surcharge has been paid. Location charges include Farm/Plot, Government Building, Mine, Power Station, Trust Area, Township, Game Reserve/Resort, Embassy/Consulate and Chain Store.
URGENT orders – Please send us an email at firstname.lastname@example.org and we will do our best to ship your order the following day with overnight courier.
We do not currently ship internationally.
OTHER IMPORTANT STUFF
If large quantities are ordered, this must also be taken into consideration, so please allow for extra delivery time.
Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on email@example.com. Please consult our ‘Returns and Refund Policy’ under FAQ if your order is damaged.
Should a package not be delivered through no fault of ours (for example: no one on the premises to take delivery, you are unable to answer calls or an invalid or incomplete delivery address is provided) we will attempt a second delivery after which, if the package is not delivered, you will be liable for all additional costs associated with the delivery of the package. Should you request a refund as a result of these failed attempts, you will be refunded the price of the products less the additional delivery costs.
Out of Stock Items:
If a product is out of stock or cannot be supplied for some reason, Sugar & Vice reserves the right to cancel the order and refund the payment.