Shipping & Deliverey FAQ’s

Illustrated doodle - Sugar and Vice

What is your shipping & delivering policy?

Once payment is received, it takes between 1 to 2 working days to dispatch your order. Thereafter you add on the shipping time, depending on which option you choose:

Within South Africa:

Shipping options available at the checkout:

1.) Overnight (only on week days) or Economic (2 – 3 days), Courier with “Courier It” depending on the weight of your items. Please note that these shipping costs are for major cities only, if you live in an outer-lining area there could be a location surcharge and we will invoice this separately.

* Your product will only be shipped once the surcharge has been paid. Location charges include Farm/Plot, Government Building, Mine, Power Station, Trust Area, Township, Game Reserve/Resort, Embassy/Consulate and Chain Store.

URGENT orders – Please send us an email at awe@sugarandvice.co.za and we will do our best to ship your order the following day with overnight courier.

International Orders:

We do not currently ship internationally.

OTHER IMPORTANT STUFF

Large Orders:

If large quantities are ordered, this must also be taken into consideration, so please allow for extra delivery time.

Damaged Items:

Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on awe@sugarandvice.co.za. Please consult our ‘Returns and Refund Policy’ under FAQ if your order is damaged.

Undelivered Package:

Should a package not be delivered through no fault of ours (for example: no one on the premises to take delivery, you are unable to answer calls or an invalid or incomplete delivery address is provided) we will attempt a second delivery after which, if the package is not delivered, you will be liable for all additional costs associated with the delivery of the package. Should you request a refund as a result of these failed attempts, you will be refunded the price of the products less the additional delivery costs.

Out of Stock Items:

If a product is out of stock or cannot be supplied for some reason, Sugar & Vice reserves the right to cancel the order and refund the payment.

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Free delivery for orders over R600. Ship orders within 1-2 working days.

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